WORKING FOR US
JOB VACANCY
1 x Helpline Coordinator
£28,870 FTE per annum
37 hours per week
25 days leave (pro rata) + Bank Holidays
Benefits include an Employee Assistance Programme and Pension Contribution
About Us:
Coventry Haven Women’s Aid (CHWA) is a feminist organisation dedicated to supporting survivors of Domestic Violence and Abuse. With over 54 years of experience, we are committed to promoting social justice, equity, and empowerment for victim-survivors.
The Role:
To lead Coventry Haven Women’s Aid’s (CHWA) first point of contact function by coordinating and delivering a high-quality Helpline and First Contact service (telephone and email), and by recruiting, developing and supporting volunteers for the helpline to ensure the service is safe, trauma informed, consistent and properly resourced.
Diversity and Inclusion:
Coventry Haven Women’s Aid encourages and welcomes applications from women of all backgrounds, particularly those from minority communities with language specialisms. We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered.
How to Apply:
To obtain an application pack, please download the pack below or email: recruitment@coventryhaven.co.uk
Equality & Diversity Questionnaire (EDI)
*Please note that CVs will not be accepted.*
In order for us to monitor the effectiveness of our recruitment strategy, we would appreciate it if you could complete our Equalities and Diversity questionnaire. This will not affect your application.
Please complete the application form and EDI form, and return via email to: recruitment@coventryhaven.co.uk
Closing date: 12 noon on 24th April 2026
Shortlisting and invitation to interview: 27th April 2026
Interviews will be held week beginning: 4th May 2026
Successful applicant to start: ASAP
On appointment eligible staff will be expected to complete an enhanced DBS disclosure and provide references. We positively encourage applications from the Black and Minority Ethnic communities. We would also welcome those with additional language skills.
This post is applicable to women only. The role is covered by a Genuine Occupational Requirement (schedule9: Equality Act 2010). Successful applicants will be subject to a Disclosure and Barring Service check before commencing employment.
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Trustee/board members Vacancies
For an informal discussion or more information please contact our Chair of Trustees Thea Raisbeck on: chair@coventryhaven.co.uk
Sept 2025